FCA Calls for Clearer Communications

The FCA’s 2025-2030 strategy emphasises the need for clearer, more accessible financial communications to help consumers make informed decisions. With a focus on simplifying disclosures and leveraging technology, what is your firm doing to enhance transparency?

Prioritising Consumer Understanding

A central component of the FCA's 2025 - 2030 strategy is to help consumers navigate their financial lives more effectively. The FCA acknowledges that complex and unclear information can hinder consumers' ability to make informed decisions. To address this, the FCA plans to simplify disclosure rules across various financial products, including mortgages, lending, and savings. By retiring outdated guidance and supervisory publications, the FCA aims to provide firms with greater flexibility to tailor communications to consumers' needs and preferences.

We believe this underscores the critical task of adopting plain English principles, visual design clarity, and improving the readability of financial communications. By making sure information is presented clearly and concisely, firms can improve consumer comprehension and engagement.​

Leveraging Technology for Improved Communication

The FCA's strategy also highlights the importance of embracing technological advancements to support growth and innovation in the financial sector. The regulator encourages firms to harness technologies such as artificial intelligence (AI) and machine learning to enhance their operations and customer interactions.

This presents an opportunity to think about areas of your process that can be enhanced through the use of tech. For example, our groundbreaking approach to consumer testing harnesses AI-powered models, rather than real-life interviews. Why? It’s faster, more efficient and still allows you to meet your regulatory obligations.

Operational Efficiency

The FCA’s push towards operational efficiency aligns with our goal of making financial documents easier to process and understand. Our tools reduce the time you spend revising complex documents and can also streamline your review process, improving overall efficiency.

The FCA's Strategy 2025-2030 underscores the pivotal role of clear, concise, and effective communication in the financial services sector. As firms navigate regulatory changes and embrace technological innovations, the need for expert guidance in enhancing communication strategies becomes increasingly apparent. CUE is well-positioned to support organizations in adopting plain English principles and leveraging AI-powered tools to ensure their communications are not only compliant but also resonate with investors and consumers.