Accessibility
Clarity doesn’t come from content alone—it comes from how content is presented
Clarity depends on more than just the words on the page. How information is presented and delivered directly affects whether customers can engage with it, trust it, and make informed decisions.
CUE’s Accessibility Pillar evaluates both the design and the ways your documents can be consumed, ensuring your communications are visually clear, inclusive, and available in formats that meet every customer’s needs.
Design that enhances understanding
We review structure, typography, layout, and colour contrast to assess how effectively each document guides the reader’s eye and supports comprehension.
Identify barriers such as cluttered formatting, inconsistent hierarchy, or low visual contrast, which can make even plain writing hard to follow.
Inclusive formats made simple
Provides a streamlined process for producing large print, Braille, audio, and easy-read documents.
Ensures customers with visual, cognitive, or literacy challenges can engage fully and fairly with your materials.
Our Approach
Integration with Readability and Comprehension
Accessibility findings link directly to Readability and Comprehension results, showing how presentation choices support or hinder understanding.
Creates a single, joined-up view of customer communication quality.
Evidence of inclusion and compliance
Produces auditable evidence that communications are inclusive and accessible.
Supports FCA Consumer Duty and equality legislation, reinforcing fair outcomes for all customers.
What makes our approach unique?
Accessibility beyond compliance: We assess both design and delivery, ensuring documents meet standards while remaining practical and visually engaging.
Design principles that enhance understanding: Evaluates typography, layout, spacing, and contrast to reduce cognitive load, especially for neurodiverse readers.
Inclusive formats made simple: Managed process for converting documents into accessible versions without duplication.
Seamless integration: Links accessibility insights with readability and comprehension to create a comprehensive understanding framework.
Hierarchy and Structure
Clear design creates clear understanding. How information is presented is just as vital as the message itself—especially for customers with accessibility needs.
Headings & subheadings: Clear signposts guide readers logically through information.
Readable fonts: Consistent, easy-to-read fonts at accessible sizes.
Spacing & layout: Sufficient white space and alignment prevent clutter and support comprehension.
Colour & contrast: Accessible colour choices for all readers, including those with visual impairments.
Consistency: Cohesive design across communications builds familiarity and trust.
The Result:
With CUE, your documents are: Easier to navigate and read. Inclusive for all audiences. Defensible for audits and compliance. Aligned with the spirit of Consumer Duty
A well-designed document doesn’t just look better—it helps customers navigate, understand, and trust your content.
3 pillar framework
See the other two pillar’s in detail using buttons below: