We offer simple, transparent pricing for our Client Literature Review.

A Client Literature Review costs £150 + VAT per page.

Design and accessibility checks are charged at £50 + VAT per page.

No tiers. No hidden charges. No lengthy engagement process.

Just send your document via email to get started.

GET STARTED

£150 + VAT PER PAGE

FAST TURNAROUND

£150 + VAT PER PAGE FAST TURNAROUND

How it works

Share your document with us

We accept documents in any format, as long as we can extract the copy to analyse through our CUE engine. If you want a design and accessibility check, please make sure you also provide the document in the format in which it’s distributed to the customer.

Documents can include Terms and Conditions, Product summaries, customer letters or emails, or any document customers rely on to make decisions.

Once you share your document, we will confirm pricing with you and a timeline to deliver the results.

We analyse and improve the document

We assess every word, sentence and paragraph using CUE’s Customer Understanding Framework, which combines plain English analysis, psycholinguistic assessment, readability scoring and structural review. We identify areas where customers may struggle to understand the information.

Where improvements are needed, we revise the content to improve clarity, while preserving the meaning and regulatory intent.

All changes are documented and justified.

Receive a fully audited output

You will receive:

1) A blackline document showing all CUE changes against your original text

2) A fully audited report, detailing every improvement made

3) Clear rationale for each change, explaining how the update supports Customer Understanding

4) Evidence suitable for compliance, risk and governance review.

Looking for a Product Understanding Review?

Pricing for Product Understanding Reviews varies by project, as it often involves deepeer analysis of product features, risks, costs and decision points.

Factors that will influence costs include:

  • The complexity of the product or feature being assessed

  • The number of concepts that need to be tested

  • Target market segments involved in testing

  • Whether surveys or one-to-one interviews are required.

We are happy to provide sample reports and example outputs so you can see how a Product Understanding Review works in practice.

REQUEST MORE INFORMATION

  • "CUE supported us with a Product Understanding Review for a type of equity index that's commonly used in our industry. Their work helped us clearly identify the concepts customers needed to understand before meaningful testing could take place. By defining and explaining these concepts upfront, the subsequent testing across target market segments produced far more robust and reliable results. The work also helped us develop practical guidance for the wider industry on how the product should be described to support better customer understanding."

    Industry Association

  • "CUE reviewed a number of our customer communications designed for vulnerable clients using their Client Literature Review. It was important that any improvements maintained the tone and sensitivity of the original material while making the content as clear as possible. The review helped us refine the documents in a way that better supports understanding for vulnerable clients, and provided a clear audit trail that supports our approach to meeting Consumer Duty expectations."

    UK Wealth Management Company

  • "We worked with CUE when preparing to launch a new investment product to ensure the way it was described on our website was clear and easy for clients to understand. Their combined Client Literature and Product Understanding Reviews helped us refine the explanations and provided outputs we could use to support our internal governance and approval process."

    B2C Investment Provider