What do readability scores actually measure?
Most communication professionals know about readability scores, but not everyone understands what they actually measure. This article explains how Flesch Kincaid, Fog, SMOG, ARI and similar scores differ, what they miss, and why meaningful Customer Understanding work has to go beyond a single number.
Can AI really judge whether text is easy to understand?
Most people’s first instinct is the same: upload the document, ask AI to simplify it, and assume the problem is solved. This article explains why that approach breaks down in regulated communications, and why reliable customer understanding evidence needs far more than a clever prompt.